ASSISTANT FRONT OFFICE MANAGER 100% H.F.D

Your tasks will be as follows:

• Warmly welcome patients, visitors, and clinic staff, reflecting the high standards of our establishment.
• Supervise and motivate the Guest Relations team (7 people), ensuring effective management and a positive work environment.
• Resolve any potential issues within the team by applying effective conflict management strategies.
• Actively participate in the continuous improvement of processes and services within the department.
• Supervise and coordinate the daily activities of the Guest Relations department.
• Play a key role in managing admissions for international patients, ensuring personalized and high-quality attention.
• Collaborate closely with Guest Relations for the management of complaints and special requests, ensuring optimal customer satisfaction.
• Co-manage work schedules, ensuring availability and efficiency of staff.
• Contribute to the training and professional development of new employees and interns.
• Develop and implement strategies to improve the Net Promoter Score (NPS) by ensuring exceptional customer service, actively collecting patient feedback, and initiating continuous improvements to increase satisfaction and patient loyalty.

• Degree in hotel management.
• Professional background in 5-star establishments of international hotel chains (Four Seasons, Mandarin Oriental, Ritz Carlton, etc.).
• Confirmed managerial experience.
• Proficiency in written and spoken French and English (3rd language a plus).
• Innate sense of contact and strong customer sensitivity.
• Excellent communication, organizational, and problem-solving skills.
• Impeccable presentation and an excellent sense of customer service.

Prestigious International Clinic.

• Preferential rate for meals
• Healthinsurancecoverage
• contribution to transportation costs
• Quality team building and onboarding
• Discounts on offered products and services