Director Client Service

Zug, Switzerland

Director, Client Service
Life Sciences Consulting

Location:  Zug, Switzerland

Hybrid

YOUR  ROLE:
As a Director of Client Service, you will have a unique opportunity to oversee, manage, and develop a set of core accounts within leading global pharma and biotech companies.  The impact you will have can change the course of history, improve quality of life, and create a better future for our clients’ stakeholders, teams, customers, and patients. 

You will partner with life sciences leaders and their teams to realize critical strategic priorities and support them in mobilizing and transforming their organizations. You will play a key role in client and business development, bring our innovative offerings to market, and deliver outstanding projects. You will work closely with senior leaders of client-facing teams and other functions, and experience the collaborative leadership style of Genioo.

You will be confident in leading core accounts, and will bring diverse consulting experience within the life sciences industry, (such as  Commercial, TechOps, Supply Chain, R&D, and Digital). You are able to develop functional areas effectively at your core clients, as well as act as a subject matter expert to other Genioo Client Service peers leading other accounts.

WHAT YOU’LL DO: 

• Take responsibility for developing a book of business of roughly $4-5 M.
• Manage and grow core accounts while building and strengthening relationships with key project stakeholders.
• Actively support the development and execution of account plans.
• Manage client service and project delivery for leading global and US life sciences clients.
• Lead both large-scale and smaller project teams that include independent consultants and client team members with involvement across all phases of the transformation effort.
• Step in as a problem solver to help develop recommendations, effectively resolve issues and keep projects running on time and on budget.
• Provide comprehensive solutions and develop compelling proposals for business challenges for our clients, with particular emphasis on bringing cross-functional alignment across client teams.
• Manage the client projects fully to ensure the optimization of project extensions where needed.
• Contribute to the development of a fast-growing organization and scaling of internal functions. 

WHO YOU ARE:

• You have 10-15 years of experience) and focus on project execution, client success and use a hands-on approach.
• You’ve been consulting with life sciences clients for at least 8 years and have worked for a leading Management Consulting company (such as McKinsey, Bain, BCG, Accenture).
• You have a track-record of client development, and managing a book of business.
• You have optimally also spent time in a corporate role, and understand how large life sciences clients operate, make decisions, and build their businesses.
• You are an experienced project manager with a strong track record of successful project delivery.
• You have a talent for synthesizing complex topics and explaining them in easily understood terms to a variety of stakeholders.
• You are eager to join a small company and have the entrepreneurial enthusiasm to build a cutting-edge business and change the way companies do project work.
• You have a contagious passion combined with demonstrated leadership in motivating people.
• You will add to our culture and values with a collaborative, caring spirit while you strive to exceed client expectations and bring joy to your clients and colleagues. 

• You are excited by category creation and have experience designing or delivering a new consulting model.

WHY GENIOO? 

• IMPACT LEADING LIFE SCIENCES BRANDS - We’ll throw open the doors to an influential and powerful industry of Fortune 500 clients, and high-impact, high-visibility projects that will build a better future and define your career.
• FIND WHAT YOU LOVE AND DO MORE OF IT - We don’t believe in boundaries, but we do believe in unique abilities. As we build and shape the future of Genioo, there are endless opportunities for you to get involved, and do more of what you love.
• SHAPE THE COMPANY, LEAVE YOUR MARK - You’ll help co-create our future – growing our functions, expanding our practices, and championing initiatives to deliver our goals. We’ll design a better future and build it together.
• STRETCH, LEARN, AND BREAK THROUGH YOUR GROWTH CEILING - We value diverse perspectives and opinions, and you’ll get involved in a wide variety of projects. We encourage you to say ‘yes’ to steep learning curves that challenge you to grow every day.  

WHAT WE OFFER:

• Paid time-off package that includes vacation time, company-observed holidays, and paid training days
• Hybrid work environment 
• Genioo sponsored lunch when you work on-site
• Company events and workshops that bring us together cross-functionally to shape the future of Genioo, invest in our culture, and drive our mutual success
• Regular social events, from office rooftop barbecues to team excursions, all focused on building the Genioo spirit and bringing cross-functional, regional, and global teams together

WONDERING WHO WE ARE AND WHY WE ARE DIFFERENT?

We’re a global consulting company exclusively  focused on large-scale transformation and complex projects in life science companies. But we’re not like traditional consulting firms.

We know ambitious leaders have big dreams to change their organizations for the better and to build a brighter future. But experience tells us, turning big ideas into reality is never easy. 

Our mission is to dramatically increase the success of our clients’ cross-functional programs and projects to deliver step change  in performance. We've reverse-engineered our business model to eliminate the challenges of traditional consulting and bring our clients a new and  innovative approach to  projects and ways of working. 

We help clients to mobilize and execute against on-paper strategies to realize their vision and deliver transformational changes. But the impact goes way beyond that. We pride ourselves on being a people-centric consulting company. We help our clients to create a shared vision and cross-functional alignment. And we put their teams in the driving seat while we work alongside them to build the confidence, capabilities, and ownership for them to take projects over and  deliver lasting outcomes. 

When it comes to a project’s long-term success, we believe that it’s not just what you do, but how and why you do it.