Internship on Internal communications, INTSERV department

Grade:Internship 

Publication date:15 April 2024
Application deadline (midnight Geneva time): 29 April 2024

Vacancy no.:

Job ID:  11883

Department:  INTSERV
Organization Unit:  INTSERV
Location:Geneva, Switzerland  
Duration of contract: 3 to 6 months (starting on the 1st or the 15th of a given month)

You are applying to the ILO generic internship roster, which is published several times per year. The roster will be made available to all departments and field offices, which will then select and directly contact suitable candidates. Due to the high volume of applications we receive, the ILO does not inform candidates about the status of their application. 

ILO Internship Programme provides an opportunity for talented individuals to:

(a) increase understanding of relevant issues at the international level by involving them directly in the work of the Office and the application of ILO principles, programmes and strategies;

(b) gain practical experience with the ILO directly related to their field of study.

The internship programme is not intended to lead to a career in the ILO. There should be no expectation of further employment at the end of the internship.

**Please note that you can apply to a maximum of three internship profiles during the current application period. If you apply to more than three internship profiles, your application will not be considered for any profile.** Note that you may withdraw your candidature at any time via the Jobs Applied section of your profile.

It is highly recommended that you submit your application as soon as possible to avoid last minute technical issues or delays. Late applications will not be considered.

The ILO values diversity. We welcome applications from candidates, particularly from non- or under- represented member States from the following countries: https://jobs.ilo.org/content/Non--and-under-represented-member-States/?locale=en_GB

Qualified candidates from those countries may be eligible for a special fund that provides financial assistance for round-trip airfare (economy class) in addition to the stipend.

The ILO also encourages applications of persons with disabilities. If needed, reasonable accommodation will be provided to candidates with disabilities in the recruitment phase as well as during the internship to promote equality of opportunities. For assistance, please send an e-mail to internship@ilo.org

IMPORTANT:
Please only apply for an internship if you fulfil the following two criteria:

(1) You have no close relative serving in the ILO.

(2) This is your first internship with the ILO (only one internship is permitted).

This position is located in the Internal Services and Administration Department (INTSERV). The Department comprises four units: Security management (SECURITY), Facilities Management (FACILITIES), Publications Production Management (PRODOC), Support and Mail Services (SUPPORT/MAIL), and the Departmental Support Team (DST).  INTSERV is responsible for a wide range of services regarding facilities and property management, environmental sustainability, occupational safety and health, security and safety, logistics and mail services, publishing and publication production management, diplomatic privileges, travel and transport and provision of other central services.  In addition to the service delivery at ILO headquarters, each unit provides, expertise advice and guidance in their respective domain to ILO headquarters and the field.

As an intern in the INTSERV department, you will be exposed to a whole range of activities such as:

• Support the change management communication work related to the implementation of key projects such as: the roll-out of a new workplace management system (IWMS), the implementation of a security perimeter project and related changes to the access procedures, modification to the service delivery models and processes for publishing and publication production.

• Plan, draft and post relevant and engaging internal communication information and content related to key INTSERV projects. Collaborate with the internal communication unit of the department of Communications (DCOMM) on best practices and general guidance.  

• Contribute to the editorial and content coordination of the intranet platform, including regular updates on the respective INTSERV units’ pages, coordinating updates in the three official languages (English, French and Spanish) of the Organization.

• Liaise with and support other stakeholders, including ILO departments and offices, to conceive and create engaging and relevant written and visual content for the ILO intranet that informs and connects colleagues. One of objectives is promoting the implementation and use of the Integrated Workplace Management System (IWMS). Monitor the mailbox and provide first line response to queries and escalate to technical INTSERV experts for follow-up when required.

• Organize the translation and proof-reading of Unit outputs in English, French and Spanish, using appropriate tools and quality controls in line with the DCOMM policies.

• Monitor and collate monthly analytics for the intranet with a view to improving user experience and engagement.

• Perform other relevant duties as assigned.

• You would be gaining experience in working with specialists who are involved in the Communications and Publishing field and other relevant technical internal services and gaining experience in change management communications.

Interns should expect to devote 10% to 20% of their time to administrative tasks.

First-level university degree (Bachelor’s or equivalent) in communications, journalism, international relations, liberal arts or other relevant field.

The candidate should be enrolled in their final year of graduate degree programme or should have completed such a programme no longer than 1 year ago.

Experience in public information, internal communication, digital content management, or any other related fields of work.

Excellent command of one official language (English, French, Spanish) of the Organization and a working knowledge of a second official language of the Organization.  One of these languages must be English. Knowledge of French will be considered an advantage.

Adaptable to an international, multicultural and multilingual environment, good communication skills and be able to work in a team. Attention to a client centred approach in communications.  

Ability to adapt messages to culturally diverse audiences.

Good analytical skills. Proficiency in SharePoint content management or similar content management system. Excellent writing and editorial skills. Good knowledge of video, image editing and design software (Adobe) would be an asset. Affinity with and interest in technology would also be an asset.  

How to apply:

1. Search for an internship profile via the page on ILO Jobs 

2. Select the internship profile you would like to apply for, and create a profile on ILO Jobs 

3. Complete your candidate profile and apply to the internship profile

4. Be sure to attach a cover letter in the last section of the application, as applications without a cover letter will not be considered and you cannot attach a cover letter after the deadline. 

Selection process:

Following a first screening by the Human Resources Development Department (HRD), hiring departments will short-list applicants. You will be directly contacted should an internship opportunity match your profile. If you have not been contacted by any department within six months after your application, you can consider that you have not been selected by any department for this roster. If still eligible, you may apply to the next roster. 

If shortlisted, you may be contacted by the hiring department for a written test and/or interview. The ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates.

Stipend:

As an intern in Geneva, you will receive a stipend of 2450 CHF per month from the ILO, unless you receive funding through another institution (for example your university or a foundation). If you receive partial funding, ILO will cover the difference to ensure you receive 2450 CHF per month. Your travel to Geneva will be at your own expense.In addition to the amounts referred above, each intern shall receive the amount of CHF45 per month, or the equivalent amount in the currency in which the monthly stipend is paid, which is a contribution from the Office towards the cost of medical insurance to cover the period of the internship.

Insurance:

Please note that the ILO does not take responsibility for any costs arising from accidents and/or illness incurred during the internship. You will be responsible for your own insurance coverage for illness and accidents for the duration of the internship at the duty station (whether Geneva or the field).

Fraud warning:

The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.