As Head of IT Operations, you’ll own the strategic and operational IT landscape at one of Switzerland’s leading marketing agencies. Beyond ensuring reliable infrastructure and support, you’ll drive critical transformation projects like our ERP rollout, clearly articulate and implement the strategy for the company’s systems and technology landscape and work closely with our CFO, the senior management of the company and our business teams. Your leadership will elevate IT from a support function to a strategic enabler of our ambitious growth plans.

Your responsibilities

You are responsible for the operational, strategic, leadership and operational of the IT Operations department. Together with your team, you ensure IT governance, operations, security and the further development of systems, plan and operate IT services that are required for optimal support of the business processes and are managing the conception of IT architectures and IT services, as well as the budgeting, controlling and procurement process of IT resources and services. Working closely with the business operations head, you participate in establishing the priorities for technical and process changes within our tool landscape. 

Your involvements include:

• Developing and leading a distributed team of two or more IT operations specialists and serving as a sparring partner for Management on technical and strategic IT questions
• Ensuring all internal clients receive exceptional IT service
• Managing the company's end-user devices (macOS and Windows laptops) together with your team.
• Overseeing the network and other critical business infrastructure (e.g., Projektron BCS, BLP, Abacus)
• Managing and maintaining security infrastructure (e.g., Zscaler, Google Workspace, JumpCloud) and operating and extending MDM (Mobile Device Management) and directory solutions for proactive device management and deployment
• Monitoring system utilization, handling notifications and security warnings, and initiating appropriate actions/escalations and ensuring security practices are implemented and operations adhere to security guidelines.
• Keeping documentation for operational processes and end-user self-service pages up-to-date
• Overseeing the on- and offboarding processes for employees 
• Continuously improving the overall end-user customer journey

You...

• bring team-leadership and IT planning and budgeting experience 
• have managed a team and a distributed technology environment 
• have in-depth IT knowledge in both Mac and Windows environments, as well as in advanced network engineering, in addition to well-developed hardware and software skills
• Bring a strong understanding of IT security principles and best practices
• collaborate closely with the CFO senior management of the company to ensure IT systems effectively support the various internal stakeholders.

We...

• have been recognized as a Kununu Top Employer. This means Webrepublicans like to work for us; they are proud of their work, and their company
• work in modern offices right next to the Enge train station. Here you will find open spaces where creative ideas emerge, silent areas where you can work in a focused manner, rooftop terraces, rooms for lunch with your colleagues. In addition, you can work out in our gym or relax on the yoga mat
• offer you much freedom and at the same time a lot of responsibility; this also includes the possibility to work from home and abroad as well as offer attractive benefits and perks
• work in small, personal teams with the most motivated and smartest minds of the industry

Interested? 

Our recruiter, Michelle, looks forward to receiving your online application with a short résumé. It's quick and easy—just a few minutes! In addition to an overview of your education and professional experience, we're especially interested in what motivates you to become Head of IT Operations.

For recruitment agencies: We are filling this position without external assistance. Unsolicited applications will be treated as direct applications.