Teamleiter Service Management (m/w)
Your tasks:
Leadership: Manage a team of 3-5 IT Service Management Specialists, providing guidance, support, and mentorship
Ticketing System Management: Oversee and participate in the documentation of all support requests and resolutions within our ticketing system, ensuring transparency, accountability, and efficient incident management
Hands-On Technical Support: Actively participate in resolving hardware, software, and network-related technical issues alongside the team
Collaboration: Collaborate with other IT support team members and departments to resolve complex technical issues
End-User Training: Oversee and provide guidance and training on various software and hardware systems to end-users
Asset Management: Maintain an inventory of all hardware and software assets
System Maintenance: Ensure regular maintenance and updates on hardware and software systems
System Setup: Assist with the setup and configuration of new hardware and software systems
Your profile:
Bachelor’s degree in Computer Science or related field
5+ years of experience in IT support and helpdesk operations, with at least 2 years in a managerial role
Strong knowledge of Windows and Mac OS, Office365, Active Directory, Azure and other IT systems
Proven experience in troubleshooting hardware, software, and network-related issues
Experience with Managing ServiceDesk Plus Cloud and Deluge scripting is a plus
Strong communication and interpersonal skills
Ability to work with people from diverse cultures and backgrounds
Proficiency in German and English
- Deutsch
- Englisch
- MacOS
- Windows 10
- Azure
- Windows 11
- Hardware
- Management / Führung
- Support
- CLOUD
- Ticketing
- Active Directory
- Bachelor