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Dufry is the leading global travel retailer with more than 60 years of experience in the industry. We operate over 2,300 duty-free and duty-paid shops in more than 400 locations. Geographic diversification is a key element of the company’s strategy. We, furthermore, stand for good Corporate Governance, Openness and Transparency for the benefit of shareholders, customers, business partners and employees. Dufry is committed to and focused on four key areas, where we want to have a positive impact: customer experience; employee wellbeing and advancement; protecting the environment. This makes us a trusted partner for all our stakeholders.

PURPOSE OF THE ROLE

In the role of Brand Ambassador you are responsible for representing one of Dufry’s prestigious partner brands towards customers, internally and externally. You enhance effective and efficient communication to your brand and at the same time ensure the brand standards are maintained at all times and planned sales targets are achieved.

Currently we are looking for Brand Ambassadors for:

• Jimmy Choo
• Hugo Boss
• Swarovski

Please note that we can only consider applicants who are either eligible to work in Switzerland or hold the relevant work permit.

• Deliver annual performance results and increase sales revenue
• Execute and support marketing initiatives

• Handle day-to-day retail operations including backroom organization and cleanliness
• Ensure a smooth and timely supply chain flow

• Implement the brand’s visual merchandise guidelines and communicate reports monthly

• Plan, prepare and facilitate Sales staff’s training
• Lead the induction of new employees 
• Deliver product and customer service trainings (supported by materials from the brand)
• Attend the brand’s product, visual merchandise and new launch training

• Analyze and report stock issues and sell-through rates
• Create and communicate an overview of damaged goods
• Make replenishment suggestions to the Category Manager

• A positive role model who leads by example and is able to mentor staff
• Passionate about providing excellent customer service
• Attention to detail and good analytical & numerical skills
• Professional in time management & problem-solving situations
• Outstanding communication & interpersonal skills
• Fluent in English and high proficiency in German 
• Confident in using Excel, Word and PowerPoint

• A dynamic environment and great teams
• Attractive work location
• Food, public transport and shopping benefits
• A generous and flexible pension fund scheme

We are looking forward to receiving your complete application through our portal www.dufry.com/careers. 

Dufry Group is committed to equal opportunities and will consider all qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, or other characteristics protected by law. 

Dufry in Switzerland is an equal salary certified employer since 2018.