ServiceNow Support Engineer - ITSM
ServiceNow Support Engineer - ITSM - this is a long term contract opportunity for our Basel based client in the financial sector.
Your tasks:
- Primary point of contact for production support of the ServiceNow platform
- Troubleshooting, diagnosing, evaluating and resolving issues, as well as escalating them to relevant teams
- Performing and documenting root cause analysis ensuring lessons learned as shared with appropriate stakeholders
- Developing checks for typical problems and proactively recommend procedures, controls and improvements for problem prevention
- Implementing simple functionalities to resolve issues and meet new business requirements
- Maintaining and supporting the existing processes, as well as participating in ServiceNow major upgrades
Your experience/knowledge:
- IT Support Analyst specializing in technical support, troubleshooting, system maintenance, and user training
- Experience with ServiceNow platform, with deep expertise in ITSM modules including Incident Management, Problem Management, Change Management, and Service Catalog
- Proficient in creating and maintaining comprehensive system documentation for configurations, processes, and support procedures
- Strong troubleshooting and investigative abilities, skilled at correlating complex issues across systems and external factors
- University degree in IT or related field
- Language skills: English - fluent in written and spoken
Your soft skills:
- Excellent team player and ability to collaborate with team members and business counterpart
- Strong analytical and problem-solving abilities
Location: Basel, Switzerland
Work setting: Hybrid
Sector: Finances
Start: ASAP
Duration: 12MM+
Workload: 100%
Ref.Nr.: BH 22106
Take the next step and send us your resume along with a daytime phone number where we can reach you.
Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.
Ukrainian refugees are warmly welcomed, we will support you all the way.
We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.
As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
