Client Case Manager
At The Kusnacht Practice, we are passionate about helping clients making sustainable live changes. The Kusnacht Practice is renowned for its absolute, dedicated attention and precision, honesty and transparency in a warm and empathetic environment for all. We are a young, dynamic, rapidly growing business that is highly adaptable and constantly evolving. A career at The Kusnacht Practice means challenging yourself to always see opportunities, think bigger, and go the extra mile in caring for our clients and our team
The Kusnacht Practice is currently seeking a ClientCase Manager. We are looking for a motivated, self-driven individual who loves people and ideally has a healthcare background. You will play a key role in our client’s treatment journey by meeting with them frequently to ensure full client satisfaction. Your team-oriented spirit makes you a natural fit for our collaborative environment.
- Oversee and manage clients throughout their treatment journey, ensuring top-quality care
- Coordinate treatment aspects in both residential and remote settings for excellent client experience
- Serve as the central communication point for the treatment team, including Live-In Counsellors (LICs) and external consultants
- Conduct regular care plan reviews, incorporating client feedback to enhance their experience
- Manage relationships with family members and identify business opportunities
- Participate in rotating weekend on-call duties for continuous client support
- Lead and facilitate internal treatment planning meetings
- Liaise with primary doctors to provide updates and address client concerns
- Ensure seamless communication with the Hospitality department to enhance the client experience
- Proven experience in program management and healthcare
- Excellent organizational skills and attention to detail, with the ability to manage multiple priorities
- Analytical thinking and ability to foresee upcoming challenges
- Commitment to high standards of clinical quality and client satisfaction
- Strong interpersonal and communication skills
- Ability to work autonomously and collaboratively in a fast-paced environment
- High level of proficiency in MS-Office suite and quick adaptability with new software tools
- Excellent written and verbal communication skills in English (min. level C1); any other language is a plus
- Swiss driving license cat. B is a must
- Eligible to work in Switzerland
We offer you an exciting, challenging position with a lot of personal creative freedom in an international environment. You can expect a thorough induction and a supportive and motivated team. If you like flat hierarchies and a family atmosphere, then you've come to the right place. Employees profit from competitive salaries, attractive employee benefits, a modern infrastructure, training opportunities and – You have the chance to make a real difference!
If this challenging role sounds like a fit for you, we’d love to hear from you! Join us in helping our clients make sustainable life changes. Please forward your application in English, describing your interest and enclosing your CV, references and/or recommendation letters by completing our Application Form.
Kontakt
Maximilian Süssl
Junior HR Generalist
0435411152
Website
Zollikon / Genf / Geneva / Genève / Zürich
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