Partner Success Associate - Lodging Account Management (English Speaking)
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Associate Account Manager - English Speaking (PGA)
The Associate Account Manager’s (AAM) primary responsibility is to ensure that Expedia Group’s hotel and property product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base (please note, this role does not require any travel or market visits).
In doing so, AAMs will also continuously work with Expedia Group’s hotel and property partners to help them improve the marketing and distribution potential from their participation in the Expedia marketplace.
This role is the foundation on which the Market Management team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.
What you'll do:
By providing and analyzing data specific to their market, Associate Account Manager will work closely with hotel partners to:
- Optimize content, rate and availability competitiveness on the Expedia sites to increase customer conversion
- Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
- Secure promotional offers to support the brands’ merchandising and marketing efforts
- Educate hotel partners on the self-service features available on Expedia Partner Central
- Re-establish relationships with dormant hotel partners
- Support demand generation
- Support research to identify properties not currently listed on the Expedia marketplace
Who you are:
- Bachelor’s Degree; or equivalent experience (0-2 years of experience)
- Proficiency in English language
- High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate
- Hungry, determined, motivated, willing to take action and results-focused
- Strong organization and time management skills, rigor, attention to detail
- Proven follow-up/persistence when facing challenging situations
- Ability to multi-task effectively and be able to change gears quickly without skipping a beat
- Ability to effectively communicate to various levels and through a variety of communication channels
- Relationship builder; you earn the confidence of others; strong team worker, ensuring the whole team wins. Also able to work independently
- You can bridge and sustain solid partnerships based on mutual support through a collaborative style
- You can demonstrate the ability to work based on a variety targets, goals and/or strategic objectives set by leadership team
- You have an appetite for innovative technology, fast-changing business environment, data driven decision making. You can present ideas and directives clearly and persuasively; actively listening when spoken/presented to.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
