Internship/Master Thesis Automated IT Services Management Reporting

ELCA Cloud Services is your one stop shop to get support for the complete spectrum of IT infrastructure services. We master the whole cloud adoption process, from Advisory, architecture, integration, migration to Operation & Maintenance. As part of the ELCA Group, our key differentiator stems from the unique combination of services, resources, innovative edge, experience and partnership models in the fields of Business Consulting, software maintenance, system integration, Digital platform and IT development.

Workplace engineering is continuously improving user experience, customers services efficiency and systems performance. To reach a high level of quality services, service management teams need relevant data / metrics to build up comprehensive service management reports to demonstrate to customers all the services delivered.

Today, AI Technologies are playing a key role to gather, filter and organize data to build customized and standards reports. You will work with Workplace and Services staff to discover and implement end-to-end DataOps and MLOps lifecycle activities (automate data preparation and automation). You will also learn to data pipeline development, data/feature engineering, model development and experimentation, model deployment and monitoring, and user experience metrics design.

In this Internship, you will also gain experience with reporting ML technologies and put it in context of IT service management and Workplace technologies. 

• Learn the features of Microsoft 365 and service management.
• Automate data gathering, preparation and analysis.
• Compare ReportingML to other model serving frameworks. 
• Conduct data preprocessing and cleaning to ensure the accuracy and quality of data sets.
• Create visualizations and reports to communicate findings to team members and stakeholders

• A dynamic work and collaborative environment with a highly motivated multi-cultural and international sites team
• Personal development through training and coaching
• A culture of collaboration across all disciplines
• The chance to make a difference in peoples’ life by building innovative solutions
• High innovation and research backed up by collaboration with universities like EPFL
• Various internal coding events (Hackathon, Brownbags), see our technical blog
• Monthly After-Works organized per locations
• Good work-life balance (2 days per week from home)

• Holding a technical bachelors degree and/or doing your masters
• Fluent in German & Englisch
• Basic understanding of IoT concepts
• Interest in architecture, DevOps and Software Engineering