Customer Success Manager, Airports 100% (m/f/d)
Zollikofen 100%
Our Airports Customer Success Team is responsible for ensuring airports get the desired results by operating the Xovis solution. Understanding every customer's needs is key to bring our wealth of knowledge from across the world to the individual airports, helping to deliver best practices related to people flow.
What Awaits You:
- Take ownership and responsibility of an exciting portfolio of international airports
- Build and maintain strong professional relationships with assigned airport clients
- Work closely with your clients to understand their business needs and demonstrate the value that Xovis adds. Be their single point of contact, and their voice within the company
- Create deep selling opportunities with assigned customers, increase coverage
- Administrate contracts or POs, update project cockpits, ensure invoicing of project services
- Maintenance contract management: negotiate and invoice maintenance contracts
- Create and follow up on business opportunities in assigned regions, develop new customers
What You'll Bring:
- Bachelor's Degree, preferably in business management, information systems, airline/airport management or another related field
- Multiple years of international work experience in the aviation sector and ideally in the airport business with a process and technical background
- EU-resident
- Experience in business development and/or client relationship management
- Proven track record in leading times and meeting sales targets
- Experience with closing complex international commercial negotiations
- Good command of written and spoken English is a must, every additional language (especially French, Spanish or Portuguese) is a decisive plus
- Outgoing personality with commercial flair to transform a business relationship into revenue
- Ability to travel 20-40% of the time, within Europe, overseas, and beyond - sometimes at short notice
What We Offer:
- A highly motivated and tightly knit team with a "let's roll" attitude
- An open-minded, ambitious and fast growth environment
- Customers around the world including the biggest names in the airports industry
- Flexible working hours
- While we're a grown start-up, we've maintained the culture you'd get at a young tech firm
- The infrastructure to work as a digital nomad, but you will love working in our offices
Stephanie Zurbuchen
Head of HR
Phone +41 32 342 04 70
Direct +41 32 508 37 76
Place of work
Industriestrasse 1
3052 Zollikofen bei Bern