Operations Specialist - EF World Journeys - EF Adventures
Core responsibilities
- Production Management: Build and execute a booking strategy for each experience (hotels, activity, meal, guides) and source ad-hoc suppliers, which meet cost and capacity limitations in line with set quality standards.
` - Supplier relationship management: Maintain a positive and constructive relationship with existing and potential suppliers to provide an exceptional and authentic customer experience
- Tour Director relationship management: Tour preparation and support, Tour Director community engagement and consultation, and ongoing incorporation of Tour Director feedback
- Overall Customer Experience: Production planning, ensure seamless tour flow and consistency, execute custom itineraries, and liaise interdepartmentally to manage expectations and fulfil customer requests
- Quality analysis: Rigorous and constant analysis of, and response to, quality results
- Administrative: Ensure all contracts, bookings, invoices, and supplier communications are well-managed and that all safety and budget guidelines are adhered to EMEA, weather budget, starting time, growth change, etc.
- Inventory management: Work closely with Inventory and relevant operations teams to tie operational needs to all products overall volume, itinerary strategy, and product development priorities
- Processes and documentation: create and keep updated all relevant documentation
- Product Development: Actively partner with our Product Development Team by identifying market opportunities, contributing to overarching product strategy, and maintaining & improving current portfolio
- Risk and Safety Management: proactively manage and monitor potential risk exposure and safety concerns, as well as manage all on tour operational emergencies within portfolio.
- Cross-team Collaboration: you will work closely with many of our departments in Operations, such as Procurement, Production, Tour Directors, Finance, Itinerary and Budget Management, Invoicing and Flights. You will also collaborate with other departments oversees, such as Sales, Customer Experience and Product Development.
- Innovation and Tour Maintenance: you will be the expert for the region of your portfolio. In collaboration with our market development team, you will provide new ideas for activities, new tours, enhancing and developing current tours.
- Technology: contribute to the development of technology solutions and the continuous improvement of current tools and processes
Accommodation
Transportation
Meals
Entrance fees
Excursions & experiential activities including guides
Special events
Key attributes
- Relationship management: You’re supportive, empathic, connected, and well-networked. You’ve got a finger on the pulse of competition, industry trends, and changes in the market.
- Reactive: You can balance workload, manage urgency, and you can easily pivot between tasks. With strong communication and problem-solving skills, you face new challenges productively and collaboratively
- Strategic: You’re forward-thinking, analytical, and responsible. You’re cost-conscious, efficient, and capable of executing the vision of the product.
- Effective: You have a sense of responsibility and manage your time well. You’re comfortable working in the details, particularly with numbers and legal jargon.
- Customer Experience: Your creativity promotes the development of itineraries and your eye for details helps you manage tour flow and consistency
- Negotiation skills: You’re able to leverage your network and use the tools at your disposal to strike a deal and execute your overall strategy.
- Willingness to travel: You’re prepared to spend time on the road learning your market and cultivating relationships
Bachelor’s degree or equivalent, preferably in business, economics, or tourism
Experience in travel, tourism, adventure travel or online travel agency industry is preferred
Strong interest and network in the European tourism industry
Passion for travel
Strategic mindset whilst actively engaged to run day-to-day sourcing priorities
Solution oriented, open-minded and driven
Comfortable in a fast-paced, dynamic environment
Strong communication, social skills and cultural awareness
Fluency in English required. Fluency in French, Italian, or Spanish is advantageous
To be considered for this role, applicants must either be Swiss citizens, EU-nationals or have the legal right to live and work in Switzerland.
Discounted passes to local destinations and tourist hot-spots such as mt. Rigi or Kunsthaus Zurich.
- Full reimbursement of the SBB ‘halb-tax’ travel card, covering country-wide public transportation.
- Free membership for our newly built gym or get involved with our variety of sports teams.
- Seasonal and monthly office events including holiday parties, ski trips and pay-day happy hours.
- Discounts on a wide range of local restaurants, shops, hotel stays and EF product
- 15% off in-house childcare service