Business Event Services Specialist
Please Note: This role requires the ability to work on site 3 days per week per company policy.
The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to build industry, regional and global agendas, address systemic issues, and improve the state of the world.
Why we are recruiting
The World Economic Forum Business Strategy and Partner Services is a central unit supporting the engagement journey of over 850 global and regional organizations across industries. We are currently seeking a Specialist who will be responsible for supporting the team on driving the partner engagement strategy and experience across events and meetings.
Reporting Lines & Interactions
The Business Event Services Specialist will be responsible for supporting the Business Strategy and Partner Services team on event delivery, value proposition, process transformation and change management.
The Specialist will provide support on driving the quality and consistency of business engagement in Forum events and meetings, acting as a key business liaison (‘voice of business’) with multiple teams internally, including Business, Centres, Industries, Digital and IT, and Global Programming, Security and Production, Marketing and Communications, as well as Finance and Contract Management. The role will entail direct interactions with the business community and Forum leadership. The Event Services Specialist will report to the Lead, Event Strategy and Experience.
Breakdown of main responsibilities
- Provide day to day support on ensuring the operational efficiency of partner engagement across events, consistent with the Event Services Portfolio and deliverables
- Act as key point of contact for internal and external constituents related to events participation
- Co-Lead the end-to-end delivery of select institutional events (across Annual Meeting, Industry Strategy Meeting, Annual Meeting of New Champions, Global Technology Retreat, Sustainable Development Impact Meetings…)
- Act as key point of contact across Centres and communities towards adoption of Event Services portfolio
- Plan and execute change management and internal communications campaigns related to event engagement for business (internal briefings, open houses, workshops)
- Drive and implement transformation projects towards improving Partner outreach and engagement (Event Catalogue, Event Digest 2.0, Partner briefings….)
- Assist in coordinating shared service centre projects by gathering internal and external feedback and monitoring the adherence to the established service level agreements to track and maintain high-quality Partner interactions
- Contribute to process improvement by compiling data and identifying bottlenecks or inefficiencies in the workflow
- Assist in the analysis of customer service metrics to identify trends and areas for improvement, and preparing reports for review
- Support cross-functional team managing the Inbox Shared Services contributing to the maintenance of high service standards
The successful candidate will be assessed on
- Service excellence in responding to requests and interacting with internal and external stakeholders
- Contribution to operation efficiency of the team, including level of support in making the best use of digital tools and effectiveness in following Forum processes
- Community organization, ensuring the right external stakeholders are involved in the right engagement opportunities
- Individual leadership on managing full event processes and delivery
- Individual leadership on managing specific (‘on-demand’) project delivery such as process and tools improvement, business intelligence/information management, change management
Preferred Requirements and Experience
- Bachelor’s degree; Advanced University degree preferred; project management, communications and/or other relevant certification is a strong plus
- 3+ years of experience in large scale project management, change management, consulting, or digital transformation
- Hands-on experience in world-class event design and delivery preferred, with successful track record of superior customer service
- Excellent verbal communication skills, including the ability to communicate with and manage expectations of leadership with confidence
- Problem-solver; comfortable navigating ambiguity and complexity, while delivering measurable results on time;
- Capacity to apply critical thinking, synthesize various viewpoints, consult broadly, and work independently and manage multiple tasks simultaneously in a fast-paced environment
- Demonstrate excellent organizational, project and time management skills, a strong work ethic, and possess high attention to detail
- Excellent degree of proficiency in Microsoft Office applications (Word, Power Point, Excel); strong knowledge of Salesforce (or other CRM’s) as well as project management tools and suites
- Ability to Develop and maintain complex Excel spreadsheets, including the use of advanced formulas, pivot tables, charts and macros to streamline data and reporting processes
Why work at the Forum:
The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!
