Commercial Operations Specialist (f/m/d) 80-100%
Join us in the top league!
We are the largest private telecommunications company in Switzerland and a subsidiary of Liberty Global. With Switzerland's leading gigabit fiber optic network and one of the world's best mobile networks, we are headed right to the very top. Our goal is clear: To become the national champion, pioneering the market. Future-oriented ways of working and workplaces make us one of the most attractive employers on the Swiss market.
Make the most of your talent: Get to know Sunrise righthere!
As a Commercial Operations Specialist, you will play a key role in managing order handling, validation, service entry, and billing processes for B2B products. Your focus will be on ensuring rapid processing times and maintaining high-quality standards in order validation and billing, in line with target agreements. Join our team to help streamline our operations and deliver exceptional service to our business clients.
- Responsible for the correct commercial order validation of all B2B orders
- Ensure accurate generation and cross-checking of first service invoices, verifying ordered services and pricing details
- Proactively communicate with customers to ensure seamless order handling and keep them informed throughout the process
- Serve as the primary contact for B2B customers and partners during service implementation and the first billing cycle
- Coordinate and manage smaller projects or sub-projects within the relevant business areas
- Taking on incoming customer inquiries in compliance with the defined SLA or customer request deadlines
- Act as an escalation point for customer issues, working actively to resolve problems during critical situations
- Administrative or commercial training
- At least 3 years of professional experience
- High service orientation in dealing with internal and external customers combined with a precise way of working
- Mentally strong and a team player
- Willingness to go the "extra mile" to provide first-class customer service
- Excellent language skills in French and English mandatory, German and Italian an advantage
At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.
In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.
Seize this opportunity to join us on our journey to actively help shape our future!
Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.
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