Business Relationship Manager
Business Relationship Manager
Location: Zurich
Work Pattern Percentage: 80% -100%
Our IT team is looking for you!
The Business Relationship Manager (BRM) plays a key role in partnering with the lines of business to ensure IT strategy aligns with the business strategy and IT services enable business services.
You will be joining an already established and growing team which has made great strides in bridging the gap between the business and IT. You will build and maintain relationships at all levels with particular focus on senior partners, taking responsibility for owning the strategic relationship with your assigned line of business.
Within IT, you will be expected to forge close relationships with key IT stakeholders (Service Management, Service Owners, Change Delivery and IT Leadership). Through these relationships you will be expected to gain an understanding of how IT Services are managed and maintained.
How you can make an impact
- You are fully aware and comfortable with assigned line of business strategy.
- You establish and manage key stakeholder relationships and manage expectations.
- In collaboration with Business Change Manager, you will build a stakeholder matrix.
- You will identify potential service improvement opportunities and work proactively with the Business and ITS teams to action them.
- You will support Business Analysts in maintaining an accurate knowledge base detailing the relationship between IT Services and Business process.
- You contribute to BRM team ongoing development/strategic direction.
- You work with Service Owners and Service Management to shape our service portfolio and service lifecycle.
- You oversee and manage incoming ideas and demands for all departments and ensure that projects are initiated as per given governance.
- Liaison Management for key Audit applications.
- You will establish within the business lines an IT liaison group to funnel and filter incoming demands.
Who we are looking for
- You have a degree level or qualified by experience, ITIL qualification is a plus.
- You have the ability to gain credibility and trust with stakeholders and IT teams alike.
- You are comfortable multitasking with ability to work on and prioritize several tasks at once.
- You are diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders.
- You communicate effectively at all levels of the business, and with both technical and non-technical people.
- You have a real passion for technology and working with(in) an IT department.
- You have proven experience of stakeholder relationship building and management at different levels of an organisation.
- You have a strong understanding of IT service, service levels and service level management processes.
Your team
You will be joining a diverse, welcoming and international team of logistics and customs professionals, international trade lawyers and compliance officers. Each team member brings their unique strengths and character, and while you will primarily drive the sustainability pillar, you will also support other projects. Notably, you will have the opportunity to make a mark by pioneering new sustainability projects, build your profile on sustainability initiatives, and use your creativity so that your ideas make an impact.
How to apply?
Please click on “apply now" to submit a complete application, including CV, cover letter, references and degree certificates.?
If you have any questions, please contact Manuela at?Write an email ">Write an email
We look forward to hearing from you!
Careers at Deloitte. Choose your impact.
At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background and perspective helps us find new ways into the most complex challenges so we can brighten the futures of those our work affects. At Deloitte, you can build a career that inspires and energises you. At Deloitte, you can choose your impact.
In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With more than 2,600 employees at six locations, we serve companies and organisations of all sizes in all industry sectors. We offer meaningful and challenging work, an inclusive and supportive environment where you can be your best self and where you will never stop growing. You will benefit from flexible and hybrid working conditions, wellbeing and parental programmes as well as many opportunities to connect, collaborate and learn.
Join us and become part of a global network of like-minded people dedicated to making a difference, whether by addressing climate change or improving 100 million futures by 2030. Want to know more about opportunities at Deloitte? Visit www.deloitte.com/ch/careers.
*We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age or disability, in accordance with applicable law. Research shows that women are less likely to apply for roles unless they match all the criteria; don’t hold yourself back – apply today.
We do not accept applications from recruitment agencies for this position.?
Deloitte AG and Deloitte Consulting AG are Swiss subsidiaries of Deloitte LLP, the DTTL member firm in the United Kingdom.
Requisition code:16600
Arbeitsort
Pfingstweidstrasse 11
8005 Zurich
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