Customer Success Manager, Airports 100% (m/f/d)

Welcome to a different kind of sales role, a different kind of team, and a different kind of company. As the world’s leading technology company in people flow, Xovis is redefining the way how public spaces are managed. Through our own innovative sensor technology that transforms real-time passenger movement into data, we deliver the foundation for better people flow. With our unique capabilities, Xovis is proud to serve over 95 international airports, alongside more than 200 big players in the retail industry, with a consistent growth trajectory. Our HQ is in Zollikofen, Berne and we have satellite offices in Boston, USA and Shanghai, China.

Our Airports Customer Success Team is responsible for ensuring airports get the desired results by operating the Xovis solution. Understanding every customer's needs is key to bring our wealth of knowledge from across the world to the individual airports, helping to deliver best practices related to people flow. 

• Take ownership and responsibility of an exciting portfolio of international airports
• Build and maintain strong professional relationships with assigned airport clients
• Work closely with your clients to understand their business needs and demonstrate the value that Xovis adds. Be their single point of contact, and their voice within the company
• Create deep selling opportunities with assigned customers, increase coverage
• Administrate contracts or POs, update project cockpits, ensure invoicing of project services
• Maintenance contract management: negotiate and invoice maintenance contracts
• Create and follow up on business opportunities in assigned regions, develop new customers

• Bachelor’s Degree, preferably in business management, information systems, airline/airport management or another related field
• Multiple years of international work experience in the aviation sector and ideally in the airport business with a process and technical background 
• EU-resident
• Experience in business development and/or client relationship management
• Proven track record in leading times and meeting sales targets
• Experience with closing complex international commercial negotiations
• Good command of written and spoken English is a must, every additional language (especially French, Spanish or Portuguese) is a decisive plus
• Outgoing personality with commercial flair to transform a business relationship into revenue
• Ability to travel 20-40% of the time, within Europe, overseas, and beyond – sometimes at short notice

• A highly motivated and tightly knit team with a "let's roll" attitude
• An open-minded, ambitious and fast growth environment
• Customers around the world including the biggest names in the airports industry
• Flexible working hours
• While we're a grown start-up, we've maintained the culture you'd get at a young tech firm
• The infrastructure to work as a digital nomad, but you will love working in our offices