Junior Packager and End-Users Support (Part-Time)
- Packaging/Automation
- Analyze system integration challenges and identify opportunities for automation.
- Gather requirements from the HelpDesk/Support to propose and develop automated solutions.
- Collaborate with other IT teams/vendors/third parties to automate software access.
- Boost our team’s efficiency by automating manual tasks using scripts and/or coding:
- Application packaging
- Spreadsheets using vlookups or others
- Automate the staging of a corporate device
- Install applications relevant to automation
- Document processes and system
- Support
- Operate Sonar IT systems in compliance with ISO 27001 and ITIL standards
- Handle/Manage tickets (Incidents+Request for services) coming to the L1 queue (ServiceNow) and work with L2 to get support if needed, on the following 3x OS (Windows, MacOS, and Linux)
- Understand an IDP and how to provision users, devices, and rollout software based on profiles
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve incidents + promoting potential incidents to problem records, and coordinating the identification of the root causes.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Plan activities based on task priorities documented in Jira and ServiceNow.
- Document technical knowledge in the form of notes and manuals.
- Take initiative to improve company infrastructure platforms towards operational excellence.
- Provide assistance to our users, troubleshoot their issues as well, and onboard new joiners.
- Working with the incident mgmt team, resolve incidents and address root causes.
- Maintain stock levels of IT equipment with our purchasing team.
- Maintain relevant access level controls for users adhering to the least privilege principle.
- Roll out and replace end-user computer equipment.
- Provide support during the company’s regular events
- Ability to perform the tasks written above.
- Good knowledge of Microsoft, MacOS, and Linux.
- Good understanding of SSO, SAML and APIs
- Experience in coding/developing and scripting (e.g. Python, bash, PowerShell)
- Open-minded with a positive, can-do attitude.
- Highly autonomous, pragmatic, and organized.
- Strong, creative problem-solving skills and being able to learn autodidactically
- Excellent English verbal and written communication skills.
- Experience in scripting or developing (e.g. automating a specific command to deploy/upgrade an application to all Mac/Windows devices).
- We value a safe work culture - founded in respect, kindness, and the right to fail.
- We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate!
- Work-life balance - a healthy work-life balance is very important at Sonar.
- Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
- We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired.
Place of work
PO Box 765
1215 Geneva 15