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Production Support Analyst

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Cognizant Technology Solutions AG
Production Support Analyst

Production Support Analyst

Location: Zurich, Swizterland

Permanent position

Domain: Banking and financial services

  • Working hours: In general 8 AM to 5 PM
  • Rotational on call support over weekend and out of office hours

Job Summary:

We are looking for 2 Production Support Analysts (Level 2) for multiple applications.

Required skills for the job:

  • Technical requirement – Mainframe,ix, Shell Scripting, database (sybase, oracle), PL/ SQL, informatica
  • Incident Management - ability to do analytical investigation to provide resolution through workaround for application issues and batch failures as per L2 SLA
  • Problem management - raise PRB tickets in Service Now and perform root Cause Investigation independently or jointly with L3 / Dev team
  • Work closely with L3/Dev/Build team on new releases and ensure support preparedness for release and deployments
  • Participate in Incident calls and provide technical solution in collaboration with CS SMEs and L3/Dev team
  • Excellent Communication skill - Ability to communicate with users, stake holders and CS SMEs on ongoing, outstanding issues to arrive at a solution. Assess business impact and own communication to stake holders and CS higher management
  • Sense of ownership and accountability
  • Preferred to have knowledge on Ctrl M and Excel Macros

Nice to Have Skills:

  • Language: German skills

Please send your application by email to Click to send email or apply on the career site.

Address

Cognizant Technology Solutions AG
Mr Blazej Pluta
Recruitment Resourcer

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