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IT Helpdesk Agent (m/f/d)

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Bechtle Schweiz AG, Human Sourcing
IT Helpdesk Agent (m/f/d)
Bereit für alles? Bereit für Bechtle.

With a team of over 13,000, we are one of the most successful IT companies and the leading player in our industry. Corporate and public clients of all shapes and sizes rely on our unique blend of streamlined IT procurement and end-to-end services. That's how we drive the future. At home in Europe. Always by your side.

Our mandate

For our team, bringing services to one of our Biotech clients in Allschwil (Basel), we are looking for a

IT Helpdesk Agent (m/f/d)
Your mission
  • ServiceDesk service in compliance with ITIL V3
  • Ensuring services are delivered according to agreed service levels
  • Response-, Incident- and Service Request-Management
  • Remote 1st level end user troubleshooting (phone, e-mail, ticketing tool)
  • Escalation to 2nd/3rd level support
  • End-to-end ticket responsibility
  • Helping the local IT Onsite Support Team
  • Monthly reporting, based on the systems in use
  • On-call service if required
Your profile
  • Previous experience in IT Helpdesk Support, ideally in an ITIL environment and working for an IT Services company
  • English business fluent, French and/or German would be an asset
  • Technology knowledge: Windows 10, Office 365, iOS devices
  • Strong customer service focus, resilient personality, technical/digital understanding
  • Willingness to work on-call if required
Details
  • Industry: Biotech
  • Start: 1.11.2022 or earlier
  • Duration: permanent
  • Workload: 100%
  • Place of work: Allschwil (onsite / partly Home Office)
  • Contract: permanent contract
Important - please note
  • International applications can only be considered from EU-27 countries or with a valid work permit for Switzerland.
  • Billing via own company, GmbH or AG is not possible.
  • We do not consider applications via recruitment agencies.
Your contact

Bechtle Schweiz AG - Department Onsite Services
Christian Betsy
Telefon +41 61 717 60 75

Ready for all this? Then we look forward to receiving your application documents, which you can submit with just a few clicks via our online application tool.

About the company

5,0 (1 review)

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