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Customer Service International Liaison

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From earlier cancer detection to treatment guidance and monitoring, Exact Sciences International Sàrl are helping people get the answers they need to make more informed decisions across the cancer continuum. With a leading portfolio of products for earlier detection and treatment guidance, we help people face the most challenging decisions with confidence.
Customer Service International Liaison
From earlier cancer detection to treatment guidance and monitoring, Exact Sciences International Sàrl are helping people get the answers they need to make more informed decisions across the cancer continuum. With a leading portfolio of products for earlier detection and treatment guidance, we help people face the most challenging decisions with confidence.

POSITION SUMMARY:

The Order Intake Representative I will be directly responsible for requisition receipt and intake of EMEA portal and fax orders, and for contacting physicians and other medical personnel when information on the order form is incomplete or unacceptable.

It is imperative that the Order Intake Representative I have a demonstrated ability to work independently, but also function effectively as a member of the GHI team. Attention to detail, accuracy, and ability to focus are necessary qualities.

The Order Intake Representative must possess the skills to communicate professionally and effectively with all individuals, including external customers and internal GHI employees. The impressions we create when we interact with our customers will play a significant role in successfully establishing favorable perceptions of the Company and its products.

RESPONSIBILITIES / DUTIES:

  • Process incoming EMEA portal and fax orders
  • Create Customer Service cases and set the appropriate follow up date.
  • Conduct quality checks to ensure accuracy of data entry.
  • Send requests for specimens to pathology accounts and complete subsequent follow ups
  • Administer activities in pertinent queues.
  • Contact physicians and various other medical personnel to obtain information required to complete the order entry process.
  • Perform pathology set-ups and order kit boxes as needed
  • Document all phone calls and follow up activities in our Salesforce application according to SOPs and the Customer Service Department Policy.
  • Provide assistance, information, and education to customers in accordance with department policies and procedures.
  • Work closely with our billing team to coordinate information on payer requirements.
  • Assist in building on existing customer base by providing the highest level of customer service and support.
  • Adhere to relevant Standard Operating Procedures (SOPs) pertaining to the data entry requirements for accessioning applications.
  • Maintain a proper data base of our accounts and contacts.
  • Other administrative duties.

QUALIFICATIONS:

  • Strong customer service orientation.
  • Must have strong interpersonal and organizational skills.
  • Excellent listening, oral and written communication skills.
  • Professional telephone manner.
  • Possess strong detail and quality orientation.
  • Ability to identify contextual and typographical errors.
  • Demonstrate willingness to pitch in as needed.
  • Experience following SOPs preferred.
  • Ability to multi-task and attention to detail.
  • Significant PC knowledge & Windows OS experience.
  • Minimum of 2-4 years customer service experience in healthcare/lab or pharmaceutical, industry preferred.
  • High school diploma or GED required.
  • Bachelor’s Degree or equivalent experience preferred.
Profil minimum requis :
  • Bachelor’s Degree or equivalent experience preferred
  • Minimum of 2-4 years customer service experience in healthcare/lab or pharmaceutical, industry preferred.

Contact person

Website http://www.genomichealth.com/

Genève / Geneva

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